About our company
Who We Are?
We are Christian and Heidi Hautain, Canadian from the Windsor Essex area in Ontario we are the Polar Bears.
Christian with a Belgium background is retired from a successful career in Hospitality and Facility management industry in Canada and international. He is fluent in French, English and Spanish, Heidi, after 22 years Nursing specialized in home palliative care, she joined the charter airline industry first as flight attendant and later as base manager. She finally joined Christian in the hospitality and facility management industry as manager in remote projects in Northern Canada.
Now living in Punta Cana, we realize there was room for honnest and reliable property management and selling agents. We now own and run Polar Bears Property Management, fully registered in Dominican Republic.
Our Values
We are committed to integrity and transparency, always striving to exceed customer expectations with innovative, modern solutions. Our professionalism and dedication to excellence drive us to deliver outstanding results. We value collaboration and work closely with clients and partners to achieve shared goals. Our focus on sustainability ensures that we protect and enhance the beauty of Punta Cana for future generations.
Our Mission
Facilitate the buying, selling, and management of properties in Punta Cana by offering a personalized, secure, and trustworthy experience.
We may not be a large international company or claim to be the top realtor, but we promise to stand by your side throughout the entire process. We focus on honesty, transparency, and putting our clients’ interests first.
Specializing in private residences and residential complexes, we assist clients in selling their properties and guide them through every step. From ensuring all documents are up to date to connecting with reliable lawyers, we handle all aspects of the transaction. Even after the sale, we continue to support you with services like internet installation, utility connections, insurance, and renovation projects.
Our Resources
We leverage a robust network of industry professionals, advanced technology, and extensive market insights to provide unparalleled real estate services. Our team’s expertise and dedication are complemented by cutting-edge tools and resources that ensure a seamless and efficient experience for our clients. We also draw on our deep local knowledge of Punta Cana to offer valuable insights and opportunities tailored to the unique needs of our clients.
TESTIMONIALS
Heidi and Christian sold our Punta Cana property in Cortecito for us. We would highly recommend them if you were looking to buy/sell. They are very familiar with the area and are knowledgeable. We had them handle our property when we were transitioning to live in another country. I feel that they are clients first attitude which anyone can appreciate. We can fully endorse and vouch for them.
Throughout our home buying process in Punta Cana, Heidi and Christian were incredibly communicative. They promptly answered calls and emails, keeping us informed about every development. Their ability to clearly explain complex contract details was particularly helpful. We are very happy with their services, and we recommend them 100%. As an additional benefit, they speak Spanish and English, which is fantastic. They also take care of and manage our property.
Like lots of Canadians, we have travelled South to escape the winters of Eastern Canada to various all-inclusive destinations in Dominican Republic, Cuba, Mexico etc. Both my wife and I have always enjoyed these vacations, and as we are getting closer to retirement we were looking at opportunities to spend more time in a warm climate.
We were specifically looking for purchase/rental properties in the Dominican Republic and Punta Cana for the familiarity, climate, services and proximity to Eastern Canada. We have purchased numerous homes in different provinces throughout Canada to live in but had no experience in purchasing property outside Canada.
We were able to connect with Heidi and Christian through a mutual friend and were immediately impressed with their local knowledge and expertise in the real estate and rental field. In the winter of 2024 we purchased a Condominium in Punta Cana. There is always some reservation in making such a large purchase in a foreign country but with help from both Heidi and Christian the process was extremely easy. Their professional approach to the negotiations, closing, lawyer interaction and financial transfers was extremely helpful as 100% was completed while we were still in Canada.
We have been able to spend time at our new Condo and have also been able to rent it out with the assistance of both Heidi and Christian. Upon arrival the first time we were beyond appreciative of the support we received and the advice on how to navigate in Punta Cana from Heidi and Christian. This was our first time actually staying off resort and we found it to be a much more relaxing experience and more to our liking. My only regret is that we are not quite ready to retire yet so we will be unable to spend as much time as we would like to but we have, with the help of Heidi and Christian, been able to rent our Condo.
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